Shipping Policy

At Rimesax, we strive to ensure that your orders are processed and shipped as efficiently as possible. Please review our detailed shipping policy to understand how we manage the shipping process.

Business Days and Cut-Off Time

  • Business Days: Monday – Saturday
  • Cut-Off Time: 6:00 PM

Order Processing and Handling Time

  • Handling Time: All orders are processed within 4-7 business days. Orders placed before the cut-off time of 6:00 PM will be processed on the same business day. Orders placed after the cut-off time will be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies.

Shipping Methods and Transit Time

  • Shipping Methods: We offer standard shipping within the United States. At this time, we do not offer international shipping.
  • Transit Time: After your order has been processed, it will be shipped and is expected to arrive within 6-8 business days. Please note that transit times are estimates and can vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.

Shipping Rates and Fees

  • US Shipping Fee: A flat rate of $4.95 is applied to all orders shipped within the United States.
  • Free Shipping: We may offer free shipping promotions from time to time. Please refer to our website for current offers.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Shipping Restrictions

  • Shipping Area: Currently, we only ship within the United States.
  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses at this time.

Delivery Issues

  • Delayed or Lost Packages: If your package is delayed or lost in transit, please contact us at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.
  • Incorrect Shipping Information: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately.

Potential Shipping Delays

  • Weather Conditions: Severe weather conditions can cause delays in shipping. We will do our best to inform you of any such delays as soon as we are aware of them.
  • Carrier Delays: Unforeseen issues with shipping carriers can sometimes cause delays. We work closely with our carriers to minimize these delays and keep you informed.
  • High Volume Periods: During peak shopping seasons, such as holidays, there may be delays due to high order volumes. We recommend placing orders early during these times to ensure timely delivery.
  • Customs and Import Delays: While we currently do not offer international shipping, any future expansion to international shipping may be subject to customs and import delays. We will provide additional information if and when we expand our shipping regions.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact our customer service team within 48 hours of receiving your order. Provide your order number and photographs of the damaged or defective item. We will arrange for a replacement or refund as necessary.

Contact Us

  • If you have any questions or need further assistance with your order, please do not hesitate to contact our customer service team at [email protected].

Thank you for shopping with Rimesax. We appreciate your business and look forward to serving you again!